SecurCam Québec
Frequently asked questions
A few answers before you request assistance.
Can you help with cameras I already own?
Yes. The service covers software setup and troubleshooting for existing systems.
Can you help after I replace my phone?
Yes. Tell me which app you used on your old phone and the model of your new one.
Why do features vary?
Available features depend on the camera model, app and recorder.
What should I include in my request?
Note any error message and whether the issue affects one device or several.
Why does my camera show as offline?
Check whether the camera has power and whether other devices on the network can reach the internet. Note whether one camera or several are affected.
Why am I getting too many alerts?
Depending on the system, you can limit notifications to a zone, a type of motion or a schedule. Source
Can I share access with someone?
If your app supports sharing, invite the person through its sharing settings and review the viewing permissions available. Source
Why is a video missing from the history?
Check the date, camera channel and whether the system records continuously or only when an event is detected.
Can I test remote access before my appointment?
If the video works at home, try it over cellular data as well and include the result in your request.